01Cancelling an order
- Before dispatch: free. Contact us with your rasid number and we'll cancel it. Any stock reserved for you is released immediately.
- After dispatch: refuse the parcel at delivery, or follow the return process below.
- We may cancel an order if an item turns out to be unavailable or mispriced. You won't be charged.
02Damaged, defective or wrong items
Tell us within 48 hours of delivery, with photos of the item and the packaging. You can choose:
- a free replacement (if we have stock), or
- a full refund for the affected items, including any delivery charge.
We arrange the pickup at no cost to you.
03Change of mind (retail orders)
You can return unused items in their original packaging within 7 days of delivery. Return shipping is paid by you, or deducted from the refund if we arrange the pickup.
These can't be returned for a change of mind:
- opened pigment kits, inks and paints (for hygiene and quality reasons)
- used notebooks, journals and paper
- products bought at wholesale slab prices or at or above an MOQ of 10 (please order a sample first)
- gift hampers whose seal has been broken
04Natural variation is not a defect
Natural dyes, handmade paper and hand-finished covers vary slightly from piece to piece and from the on-screen render. A small colour shift, a deckled edge or slight misregistration in a block print is part of the craft. If something looks very different from what you expected, talk to us anyway — we'll be fair.
05Refunds
- We approve or decline a return within 2 working days of receiving the item back.
- Approved refunds are paid within 5–7 working days: to your UPI ID or bank account for cash/UPI-on-delivery orders, or as a credit note against trade invoices.
- The original delivery charge is refunded only for damaged, defective or wrong items.
06How to start a return
Please contact us with your rasid number, the items, the reason, and photos if anything is damaged. We'll reply with next steps within one working day.